Newsletter

Privacy Policy

We are registered in England and Wales under company number 4320393 and with our registered office at Grandstand Event Management Ltd, Stoneleigh Park, Kenilworth, Warwickshire, CV8 2LZ (“we” or “us”) are the organiser of Horse of the Year Show under licence from the British Show Jumping Association.

 This Privacy Statement together with the terms of use sets out the basis on which we collect personal data from you, or that you provide to us, will be processed by us. Please read the following privacy statement carefully to understand our views and practices regarding your personal data and the way that we will treat it. Please do not use www.hoys-shop.co.uk (“our site”) to purchase any products or purchase any products over the phone unless you agree with our privacy statement and all other policies listed on www.hoys-shop.co.uk

 In this Privacy Statement: references to “you” means any person submitting any data to us or this site about himself or herself or about any other living individual in respect of any use of this site; and the "Horse of the Year Show" means the show under that name which we run periodically

1.  INFORMATION WE MAY COLLECT FROM YOU

Information that you provide when ordering products online at www.hoys-shop.co.uk (“our site”) or over the phone. This includes information provided by you when you subscribe/register to any of our services and/or posting material on our site or when you place an order on our site or over the phone. We may also ask you to provide information when entering competitions or promotions on our site and when reporting any problems with our site and/or your order.

 We may collect various information, including but not limited to some or all of the following: you and your party's names, gender, e-mail addresses, postal addresses, telephone numbers, fax numbers, dates of birth, property details and descriptions, payment card details.

If you contact us, we may keep a record of that correspondence for monitoring purposes.

 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

 Details of transactions you carry out through our site, at our trade stands and/or over the phone and of the fulfilment of your orders.

 When placing an order with us:

• We will ask for your email address and/or mobile telephone number so that we can send you an email confirming your order and so that we may send you additional marketing information through emails and SMS. You are able to opt out of receiving such information when setting up your account. You are able to opt out of the mailing list at any time by sending an email to shop@hoys.co.uk

• We will also ask for your telephone number/mobile telephone number so that we and/or our nominated courier can call you if there’s a problem (i.e. if a courier has a problem delivering). 

 We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected. You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes. By submitting data in respect of everyone who you represent, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.

 Please note: WE WILL ONLY ASK FOR YOUR CREDIT CARD DETAILS IF YOU ARE PLACING AN ORDER. WE WILL NEVER ASK YOU TO CONFIRM ANY ACCOUNT OR CREDIT CARD DETAILS VIA EMAIL OR TEXT MESSAGE. IF YOU RECEIVE SUCH AN EMAIL OR TEXT MESSAGE, PLEASE DO NOT RESPOND AND NOTIFY US IMMEDIATLY AT: shop@hoys.co.uk 

2.  WHERE WE STORE YOUR PERSONAL DATA

All information that you provide to us will be stored on our secure servers.

 We recommend that if you are using a public computer you log out for your security and that your password remains confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3.  USES OF INFORMATION COLLECTED

The information that you provide we use to decide whether to go ahead with your desired use of the Site and in case we have any queries. 

 The information that you provide will be used in order to process your orders effectively, collect payment from you and to make your shopping experience as quick and simple as possible.

 We may also send you or the people you represent other information about us, the Site, our other websites, our products, sales promotions, our services, our further events, our newsletters, anything relating to other companies in our group or our business partners related to our events or anything in which you or your party show an interest. 

 In case there is any servicing required and to notify you about any changes to our service

 In order to help to protect against fraud

4.  DISCLOSURE OF IMFORMATION AND THIRD PARTIES

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Statement. For example, we may use third parties to assist us with providing the administration for running the Horse of the Year Show to enable us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance.

 We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.

 We may transfer our databases containing your personal information if we sell our business or part of it. 

 We may also disclose your details as described elsewhere in this Privacy Statement.

 Other than as set out in this Privacy Statement, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Statement or unless we are required to do so by law.

 The Site may contain advertising of third parties, dedicated pages operated by third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Statement. 

5.  SECURITY

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. 

 We store your personal details on a secure server. We use firewalls on our servers.

 We reveal only the last four digits of your credit or debit card numbers when confirming an order to you, but of course we transmit the entire card number to the appropriate card company for collecting payment.

 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

 You are responsible for protecting against unauthorised access to your password and to your computer.

6.  COOKIES

The Site does not currently use cookies. Cookies are files which identify your computer to the server of websites as a unique user and they are stored by your Internet browser on your computer's hard drive

7.  CHANGES

Any material changes to the way in which we use your data will be described in future versions of this Privacy Statement. Each time you enter the Site, change your data, take part in a discussion forum, order services or products or ringtones from or through us, obtain material from us, upload material onto the Site or advertise, you agree that the Privacy Statement current at that time shall apply to all information which we hold about you.

8.  YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at shop@hoys.co.uk

 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies.

9.  CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy statement in the future will be posted on this page, and where appropriate notified to you by e-mail.

10.  CONSENT

By submitting data to us and using the Site, you consent to our use of your data and anyone who you represent in the manner set out in this Privacy Statement (as amended) and you are responsible for ensuring that you have authority to consent on their behalf.

11.  CONTACT

If you have any questions, comments or suggestions about the way in which we use your personal information, if any of your personal information changes, or if you have any questions, comments, requests or complaints regarding the privacy statement, our site and or our shop@hoys.co.uk please call 02477 712110 or write to us at Stoneleigh Park, Kenilworth, Warwickshire, CV8 2LZ